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Cabinet Warranty Policy

Fit and Finish Limited 1 - Year New Home Warranty

 

Per California civil code 900, the cabinetry in your new home is covered under a 1-year limited warranty policy for fit and finished items. This goes into effect from the date you close escrow and not when you move into your home.

All claims must be reported to your home builder’s customer care team, and they will reach out to Excel Cabinets Inc, via work order. This is to make sure all repairs are tracked under your warranty with the builder. Homeowners who call or email us directly will be re-directed.  

 

Fit:

This applies to the workability of the cabinetry in your home. From time-to-time cabinet hardware such as guides and hinges will shift, and it is possible to make simple adjustments to get cabinets back in alignment as needed. If when using your cabinetry, a guide or hinge breaks during normal use Excel Cabinets Inc. will replace all defective parts within the first year in your home.

Finish:

This applies to the color / overall look of the cabinetry. Note: if you have a stained wood product in your home, a color variation will be present as this is a natural product with grain, texture and tone variations. Proper usage and regular cleaning from the homeowner are expected to be performed periodically to enhance the life of the product.

Not only will wood stained materials have more variation than other product lines but depending on the time of year it was stained the color will vary slightly as well. Therefore, any samples you may see during your build process may vary slightly as well. All samples are noted for their variance and coloring will never be exact.

Please see the Use and Care section for further information on how to properly maintain your cabinetry.

Limited Items

Although your cabinetry comes with a 1-year warranty, it is limited as many factors can negatively impact your cabinetry beyond the manufacturer’s control.

Common issues which can arise that are NOT covered by warranty are:

 

  • broken doors or drawers due to misuse. Slamming, pulling, or pushing are some common factors.

  • scratches, dents in finish / topcoat due to normal wear and tear usage

  • exposure to water from other sources causing peeling / warpage.

  • exposure to heat from oven / range without proper usage of ceiling vent fans etc. to dispel heat from cabinetry and into hood venting. Although this impacts all doors, it particularly impacts the thermofoil product line more as this product is applied through a heating process and therefore can create peeling. Prolonged exposure over 160 degrees can and will cause delamination.

  • slamming of doors / drawers which causes misalignments of the tracks / hinges. Note: 1/8” reveal or warpage is the industry standard and is not covered by warranty and will not be replaced / adjusted.

  • Bumper pads, worn or removed. (These items are easily found at home department stores and are easy to install.)

  • Any areas where homeowners modified / changed their own cabinetry, I.E. Changed out hardware or hinges on their own then wanting us to come back for adjustments.

  • If the cabinetry has been overloaded past usage guidelines causing this to shift away from wall etc., anything damaged or broken inside the cabinet will not be replaced.

 

Sunlight Exposure Notice

Over time direct sunlight/time can change the stain of your cabinetry due to the UV topcoat lacquered over the stain and painted doors. (Creating either a yellow or blueish tint depending on original color). This will be noticeable in face frame cabinetry where the frame is half exposed and half covered. When you open your cabinet door you will see the original color come through. If you have Euro cabinets, you will notice a change from the back of your cabinet door to the front. Because of this when items are over a year old for repairs, we will opt to repair them before replacing them as we cannot duplicate the natural aging process. This color variation is also expected and not covered by warranty. If you have half of your kitchen exposed to sunlight during the day, and half not, color variation can and will occur. If possible, add window coverings to avoid this situation.

CABINET CARE

Recommended Maintenance / Use and Care
Below is a simplified check list of recommended maintenance to enhance the life of your cabinetry.
1.    Dust and clean cabinetry surfaces at least twice a month with a clean water dampened cloth, followed immediately with clean dry cloth. Never use abrasive cleaners, detergents, vinegar, acetone, sponges or wire brush pads to clean cabinetry. This is for interior and exterior areas of the cabinetry. (See video)
2.    Tighten cabinet hardware, adjust hinges, check drawer alignments twice a year. (More information below)
3.    Every time you are cooking turn on your hood vent / vent fan on your microwave depending on the set up, so steam goes straight into the vent and not sideways into your cabinetry. If you are unsure how to do this, please contact your builder or view your appliance user manuals for reference. (See video)
4.    Remove all splashed / dripped water from cabinet surfaces immediately after contact every single time this may occur. To make sure there are no dishwasher / sink leaks, run your hand on the inside of your cabinetry every 6 months to see if bubbled or peeled, if so, you may have a hidden water leak.  If this is present call your builder first as other trades will need to be involved. 
5.    Breadboards: before first use and every 6 months wipe them down with a mineral oil first.  (note: only ADA homes have breadboards)
6.    Recycling bins – if you have one, be careful not to overload the bin and NEVER push down on the contents to get more in as this can damage the guides depending on the pressure used. Also note this is a recycling bin not a garbage can, the typical recycling bin set up can support 50 pounds between the 2 cans only. (See video)
7.    Loading of cabinetry – in generally there should be no more than 2 – 3 pounds per cubic foot of weight in you upper cabinetry. (more info on how to calculate this below)
8.    Move forward all small appliances when in use, like tea kettles or coffee pots from under your cabinetry to allow the steam generated to flow upwards as opposed to into the bottom of your upper cabinetry.
9.    Do not store wet or dirty dishcloths over the cabinet drawers or doors. This will damage the finish.

Making Adjustments to your Cabinets

Adjusting Hinges

Over time doors will shift due to use and they can easily be put back to their desired place with simple adjustments.

 

There are 3 types of hinges we use. No matter the hinge type you have they all adjust the same. 


-    Face frame hinges – used on face frame cabinetry, this is where there is a frame in between the doors in the cabinetry as in the image below.
 


-    Euro hinges – used for euro cabinetry. This is when the doors are tight together and there is no frame present as in the image below.

 

-    Soft closing hinges – are an upgrade and can be on either face frame or euro cabinetry. To know if you have a soft closing hinge open the door and close it 95% and see if it slows down to close the rest of the way. Typically, this is an upgrade you purchased during your home buying process and comes with soft closing drawer guides.

 

 

To adjust a door up or down, simply adjust the screws on the top and bottom of the hinge plate located on the cabinet box.

 

 

 

 

To adjust the door side to side adjust the front screw on the hinge body.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you have  a warped door coming off the face of the cabinet box adjust the back screw on the hinge body to move the door in and out.

Face Frame                                                Euro
Face Frame                                        Euro
Face Frame                                        Euro

Loading Cabinetry Guidelines

 

In general there should be no more than 2 – 3 pounds per cubic foot of weight in your cabinetry. To figure out how much a particular cabinet can hold

 

Go to: http://www.thecalculatorsite.com

In quick search type in “cubic feet calculator”

 

 

 

Cabinetry has standard depths (lengths) –

Uppers – 12”-15”

Bases – 21 – 24”

 

Enter this information along with the width and height of your cabinets

 

(Using a 36” upper 30” wide for the example below 12” deep)

 

 

 

 

 

Your results will appear after you hit calculate

 

 

 

 

 

 

multiple top row by 3

 

 

So a typical 30” wide upper can support 22-23 pounds safely when evenly distributed within the cabinet.

As a reminder we do not warrant or replace items that have been stored in over weighted cabinets. Avoid keeping dishes in one area of cabinetry.

How to convert bathroom sink base cabinet to be ADA accessible:

2 - ADA_edited.jpg

1.) Open sink doors.

2.) While holding the door with one hand,  button on the back of each hinge to release the door from the cabinet. 

3.) remove screws from the silver bracket at sink bottom.

4.) Carefully slide/remove sink bottom out of cabinet.  

5.) Store doors, Sink bottom, and screws in a safe dry place.  

Contact Us

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