Fit and Finish Limited 1 - Year New Home Warranty

Per California civil code 900, the cabinetry in your new home is covered under a 1-year limited warranty policy for fit and finished items. This goes into effect from the date you close escrow and not when you move into your home.

​

All claims must be reported to your home builder’s customer care team, and they will reach out to Excel Cabinets Inc, via work order. This is to make sure all repairs are tracked under your warranty with the builder. Homeowners who call or email us directly will be re-directed.  

Fit:

This applies to the workability of the cabinetry in your home. From time-to-time cabinet hardware such as guides and hinges will shift, and it is possible to make simple adjustments to get cabinets back in alignment as needed. If when using your cabinetry, a guide or hinge breaks during normal use Excel Cabinets Inc. will replace all defective parts within the first year in your home.

​

Finish:

This applies to the color / overall look of the cabinetry. Note: if you have a stained wood product in your home, a color variation will be present as this is a natural product with grain, texture and tone variations. Proper usage and regular cleaning from the homeowner are expected to be performed periodically to enhance the life of the product.

Not only will wood stained materials have more variation than other product lines but depending on the time of year it was stained the color will vary slightly as well. Therefore, any samples you may see during your build process may vary slightly as well. All samples are noted for their variance and coloring will never be exact.

Please see the Use and Care section for further information on how to properly maintain your cabinetry.

​

Limited Items

Although your cabinetry comes with a 1-year warranty, it is limited as many factors can negatively impact your cabinetry beyond the manufacturer’s control.

Common issues which can arise that are NOT covered by warranty are:

• broken doors or drawers due to misuse. Slamming, pulling, or pushing are some common factors.

• scratches, dents in finish / topcoat due to normal wear and tear usage

• exposure to water from other sources causing peeling / warpage.

• exposure to heat from oven / range without proper usage of ceiling vent fans etc. to dispel heat from cabinetry and into hood venting. Although this impacts all doors, it particularly impacts the thermofoil product line more as this product is applied through a heating process and therefore can create peeling. Prolonged exposure over 160 degrees can and will cause delamination.

• slamming of doors / drawers which causes misalignments of the tracks / hinges.
  Note: 1/4” reveal or warpage is the industry standard and is not covered by warranty and will not be replaced / adjusted.

• Bumper pads, worn or removed. (These items are easily found at home department stores and are easy to install.)

• Any areas where homeowners modified / changed their own cabinetry, I.E. Changed out hardware or hinges on their own then wanting us to come back for adjustments.

• If the cabinetry has been overloaded past usage guidelines causing this to shift away from wall etc., anything damaged or broken inside the cabinet will not be replaced.

​

Sunlight Exposure Notice

Over time direct sunlight/time can change the stain of your cabinetry due to the UV topcoat lacquered over the stain and painted doors. (Creating either a yellow or blueish tint depending on original color). This will be noticeable in face frame cabinetry where the frame is half exposed and half covered. When you open your cabinet door you will see the original color come through. If you have Euro cabinets, you will notice a change from the back of your cabinet door to the front. Because of this when items are over a year old for repairs, we will opt to repair them before replacing them as we cannot duplicate the natural aging process. This color variation is also expected and not covered by warranty. If you have half of your kitchen exposed to sunlight during the day, and half not, color variation can and will occur. If possible, add window coverings to avoid this situation.